Last updated: 18 April 2026
This Privacy Policy and Cookie Policy applies to the Solar Trust AI website and related digital services operated by Tradova Technologies (ABN 18 397 371 602) trading as Solar Trust AI (referred to in this policy as "we", "us" or "our").
Solar Trust AI is a lead generation and comparison platform that helps users request and compare solar quotes and related services. In operating the website, we may collect personal information from homeowners, prospective customers, installers, business contacts and website users.
This policy explains how we collect, hold, use, disclose and otherwise handle personal information, and how we use cookies and similar technologies on our website.
We are committed to handling personal information in an open and transparent way and to taking reasonable steps to protect the information we hold.
We aim to comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles and, where applicable, the Spam Act 2003 (Cth) for email and SMS marketing.
The personal information we collect depends on how you interact with us and may include your name, suburb or postcode, street address for quote purposes, email address, mobile or telephone number, electricity usage information you provide, property details, roof and solar preferences, budget range, timing for installation, and any other information you submit through our forms, chat tools, quote requests or customer support channels.
If you are an installer, supplier or business contact, we may also collect business contact information such as your company name, ABN, service areas, accreditation details, licensing information, website details, lead preferences, billing details and communications with us.
We may also collect technical and usage information such as IP address, browser type, device information, referral source, pages viewed, session data, cookie identifiers, ad campaign data, form interactions and similar analytics or diagnostic information.
We generally do not seek to collect sensitive information. Please do not provide sensitive information unless we specifically ask for it and you consent to its collection.
We may collect personal information directly from you when you complete a quote request, sign up for updates, contact us, respond to a survey, submit information through a chatbot or form, communicate with us by email, phone or SMS, or interact with our website.
We may also collect information automatically through cookies, analytics tools, pixels, tags, server logs and similar technologies when you browse or use the website.
In some cases, we may collect information from third parties, such as advertising platforms, analytics providers, CRM tools, call tracking providers, publicly available sources, referral partners, or installers who give us feedback about the status of a lead or completed job.
We may use and disclose personal information for the following purposes:
• to provide our lead matching, quote comparison and referral services;
• to connect users with up to the matched installers or service providers selected through our process;
• to verify user enquiries and reduce spam, fraud, fake leads or low-quality submissions;
• to contact users about their request, including by phone, SMS or email where appropriate;
• to manage our relationships with installers, suppliers and commercial partners;
• to provide customer service and respond to enquiries or complaints;
• to operate, improve, personalise and secure our website, forms, chatbot flows and internal systems;
• to measure marketing performance, understand user behaviour and improve campaign quality;
• to send service, transactional and, where permitted, promotional communications;
• to comply with legal obligations, enforce our terms, resolve disputes and protect our rights, users and business operations.
If you request a quote, assessment or comparison through Solar Trust AI, we may disclose the information you submit to selected installers or providers that service your location and needs. This is a core part of our service.
Our current website states that we only share user details with the three matched installers and nobody else for quote-matching purposes. Your operational process and privacy settings should match that public representation at all times.
We may also receive updates back from those installers, such as whether they contacted you, whether the lead was valid, whether a quote was issued, and whether a job proceeded.
We may send marketing communications about our services, content, offers or related opportunities where permitted by law. This may be by email, SMS or other electronic channels.
You can opt out of marketing communications at any time by using the unsubscribe function in the message, replying STOP where available, or contacting us using the details in this policy.
Our website may use cookies, pixels, tags, local storage and similar technologies to ensure the website works properly, remember preferences, understand traffic and campaign performance, improve the user experience, detect misuse, and support advertising and remarketing.
• Essential cookies: required for core site functions, security, load balancing, session management and form submission.
• Performance and analytics cookies: help us measure website traffic, page usage, campaign attribution and user interactions.
• Functionality cookies: remember settings, preferences and prior interactions to improve usability.
• Advertising or remarketing cookies: used to measure advertising effectiveness and, where enabled, show more relevant ads on third-party platforms.
We may use analytics and advertising technologies, including third-party tracking pixels, to understand how users find and use our website and to improve advertising performance.
You can usually control or disable cookies through your browser settings. You may also be able to clear existing cookies from your device.
We may store or process personal information using third-party software or cloud-based services. Some of those providers may be located outside Australia or may access data from overseas. Depending on the services we use, overseas recipients may be located in countries including the United States, the European Union, the United Kingdom, and Singapore.
We take reasonable technical and organisational steps to protect personal information from misuse, interference and loss. We keep personal information only for as long as reasonably necessary for the purposes described in this policy.
You may request access to the personal information we hold about you and ask us to correct inaccurate, out-of-date, incomplete, irrelevant or misleading information.
Privacy contact: contact@solartrustai.com.au
Postal address: 2 Graham Avenue, Mckninnon 3204
Our website and services are intended for adults seeking solar quotes, home energy information or installer relationships. We do not knowingly collect personal information from children.
Our website may contain links to third-party websites, tools, embedded content or external services. We are not responsible for the privacy practices of those third parties.
We may update this Privacy Policy and Cookie Policy from time to time. The updated version will be published on this page with a revised "Last updated" date.
We use cookies and similar technologies to operate our website, measure performance, improve user experience and support advertising. Some cookies are essential, while others help us understand website traffic and campaign effectiveness. You can manage cookies through your browser settings.